Tips to Troubleshoot Your Internet Connection

With the ever-increasing number of smart home devices, online gaming platforms, and video streaming services, we have become highly dependant on a strong internet connection. Loss of internet connection for even a short period can be way frustrating, especially when you’re in the middle of something important. That could happen due to many reasons, ranging from a power outage to having issues within the OS itself. If you have a dedicated internet service provider, there’s a high chance the problem lies at your end. By dedicated, we mean a provider that does not fail in terms of high speed, reliability, and prices. In case, you’re trying to get a dedicated connection with economical prices, do check out to get the most reliable internet providers with the best deals.

Below, we have gathered some important tips to make your life easier in terms of resolving internet issues. So, next time before you make a phone call to your provider to file a complaint about your connection, make sure to follow these tips to troubleshoot your internet connection and feel proud of being a great technician.

Trying different browsers and devices

Starting with the most basic operation, as soon as you run out of internet access, try opening up another website and move on to a different browser later on. If none of these tips seem to work, grab another device and check if you have access to it. If that second device is connected to the internet, you can limit the issue to one device only or move on to the following steps.

Check Hardware/LAN cable

Although it sounds dumb, yet cabling could be the most common reason for internet loss. Always make sure to check if your cable is plugged in properly into your modem and device. Normal wear and tear can often cause this problem where it does not connect the devices securely together. Even if the cable seems to be perfectly fine, you may still try changing the cable if you’re not 100% confident about the cable’s reliability.

Secondly, if you are connected over Wi-Fi, see if the router is ON and that the wireless card is enabled on the laptop. If the problem stays, unplug the router and wait for a bit before you restart it. Wait for the lights to become stable before continuing.

Turn Off Firewall/Anti-Virus Programs

This could be a second big reason for bad connections. Everyone tends to buy internet protection suites to keep themselves safe from malware, viruses, or any external threat that could have devastating consequences to their data. This, in turn, have a demerit of affecting your internet connection. Hence, you can try turning off the firewall to see if it makes any difference. However, disabling everything once to make sure it’s not the security software causing the Internet problem is recommended.

Troubleshooting Your Computer

If everything seems to be fine with your router and modem, it is time to make some changes to your computer. If you’re connected wirelessly, double-check to see if you’re connected to the right network. Disconnect from the network and reconnect after a while and let the computer connect it completely before you proceed ahead. If the network connects successfully but you’re still unable to browse the internet, you need to troubleshoot within the system. To do so, open ‘network connections’ from the start menu, right-click on the ‘connection’ and select ‘diagnose’, keep following the windows network troubleshooting guide, and let it take its time while it configures the situation. If even after this process, you still face the same issue, restart your system and see if you’re able to get the connection back.

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Connecting directly to the modem

If you’re getting signals from the router but still not able to access the internet, this may be due to inadequate signals from the router. Try connecting the ethernet cable directly to your pc, bring up the command prompt from the Start menu, type ‘ipconfig/release’, and wait a few seconds. Type ‘ipconfig/release’ afterward and you will see a list of values showing up in the cmd. Test your connection for one last time and there are high chances you will get your internet back by this time and if you do, it’s time to get your current router repaired, or might even have to buy a new one.

Internet Connection
Internet Connection

Last hope; Contact ISP

So far you have tried almost everything from your end, if the problem persists, it is the right time you schedule a service call with your provider. For example, if you are affiliated with AT&T, you’ll have to contact AT&T customer service. Your internet might have been blocked due to various reasons, non-payment of billings being one of them, a lot of spam being originated, or illegal downloads of the stuff could be another major reason. Moreover, it could be just that a new connection from the pole to your house is required or the equipment being outdated, which needs to be replaced at the earliest. Your ISP will be able to connect directly to your router to figure out the issue and will resolve the matter real quick.

Wrapping up

One way or another, you will be able to get the internet connection back if you follow all these steps mentioned above. They will not only save a ton of your time but will also prove to be a cure to your headache. If nothing seems to go in your favor, you always have the option of contacting the cable company and get a technician to come over to your place to solve the matter.

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